FAQ

1.How do I make an order?

Simply contact our office by telephone +86-029-88210958 or E-mail sales06 @sxjtsw.com. We will connect you with one of our account managers who will be happy to assist you with your order.


2.When will my order ship?

Products in stock usually ship within 24-48 hours of your order being received and processed. If  a product is not in stock, delivery time varies but is generally about 3-5 days, depending on exact order quantity. 


3.What is your Return Policy?

Your satisfaction is very important to us. If there are any problems with the product you receive, please contact your account manager within 10 days of receiving of your order. Upon receipt and inspection, Jintai Biological will issue a credit, refund or replacement.


4.How can I pay for my order?

We accept T/T(Telegraphic Transfer), Western Union and only for orders under $2,00 we also accept Paypal and Escow


5.Do you test your products?

Yes, we test for all incoming raw materials before production of the extracts. Testing before any processing takes place helps us to deliver you the highest quality ingredients at the lowest possible prices.